FAQ
Below are some common questions about shipping, returns, and exchanges
We’re here to assist! Feel free to reach out via our Contact Us page, and we’ll get back to you promptly.
📩 Email Us Directly: at support@waybetterprints.com.
Yes! We provide tracking information for all orders. Keep an eye on your inbox for updates.
We have a strict no refund or return policy. Due to the unique nature of our art pieces, we cannot accept returns. Please choose your selections carefully.
At Way Better Prints, we’re committed to ensuring your art arrives in pristine condition. If your order faces any mishaps during transit—damage, loss, or theft—here’s what you need to know:
- Contact Us: If your order arrives damaged or goes missing, reach out to us immediately at support@waybetterprints.com. We’re here to assist.
- Guide Package Protection: For added peace of mind, consider our Guide Package Protection. For a small percentage, you can safeguard your package against unforeseen events. If you’ve opted for this protection and your order is affected, we’ll replace the item(s) once.
- No Package Protection?: Unfortunately, without package protection, we cannot offer refunds or replacements for damaged, lost, or stolen items. Choose wisely at checkout.
🚀 48-Hour Shipping: From the moment you place your order, our team springs into action. We aim to ship your art within 48 hours, ensuring it reaches you promptly.
📦 Track Your Journey: Once your order sets sail, you’ll receive a tracking number. Watch your art’s voyage—from our studio to your space.
Navigating Duties and Taxes
🌐 International Customers: As your art embarks on its global adventure, please note that customs duties and taxes may apply. These charges are determined by your country of residence and are beyond our control.
Package protection is non-refundable. It provides peace of mind, ensuring your art arrives safely. Think of it as an investment in preserving your precious pieces.